Your right to privacy

Heritage Worldwide Limited is committed to protecting your personal information and we take the security of that information seriously.   This statement explains how and why we collect and use personal information. We may use personal data provided to us as set out in this statement or as otherwise stated at the point of collection.

About Heritage Worldwide Limited

heritageupholsterysupplies Is the online shop for Heritage Worldwide Limited, which is a company, based in Lincoln, Lincolnshire, UK, LN6 4RR.  Heritage Worldwide Limited is owned and operated by Martin Fahy.  

How we comply with regulations

Our data controller’s contact details can be found below.  We have a data protection policy that ensures all data processors ensure fair processing of personal information.

 

What data we hold about you and what we do with it

Information we hold about you

When we collect information about you, the personal information we retain may include:

• name, address, telephone number, email and other contact information
• information we need to set you up as a customer on our system
• information about the products you buy may keep records of contact with you, such as notes, emails and letters, information requests about specific products
• choices you have made regarding how you want to be contacted

Data we do not hold about you

• Payment Information – we use third parties (Sagepay and Paypal) to process payments and do not have access to this information

 

How we use your personal information

We will only collect, use or hold personal information where we have your consent, and to provide you with a product or service that you have requested.   We will use your information to deliver our products and services to you, communicate with you and to keep our records up-to-date. This may include contacting you by telephone, post, fax or email to: send order acknowledgements; request or give further order information, clarify delivery details, or send you marketing emails.

We will never disclose your personal information without your authority. 

We will never sell your data.

 

How we collect information about you and what happens to that information

Account Applications

When you apply to be a customer of Heritage Worldwide Limited, you will be required to provide information digitally on an online form.  

Your data will then be downloaded electronically onto our retail management system.

Email subscribers to our newsletters

Anyone can subscribe to receive information about Heritage Worldwide Limited and our products and special offers. When you subscribe, personal information including contact name, email and communication preferences will be transferred to a third-party provider (Mailchimp) so we can send you special offers, marketing information, product news and details of events. You can unsubscribe from email marketing and information at any time.

How we handle your personal information in relation to email information and marketing

We use a third-party provider, MailChimp to store contact details and to publish our email marketing campaigns, email newsletters, notices and invitations to events. MailChimp has a very rigorous management of subscriptions to mailing lists. You will be able to unsubscribe at any time either by clicking unsubscribe at the bottom of every newsletter or e-shot or on MailChimp’s website where you can manage the information that is stored about you. If you unsubscribe Heritage Worldwide Limited will not be able to add you to the list again. You can see MailChimp’s privacy notice here: https://mailchimp.com/legal/privacy/.

People who email us

Any email sent to us or any member of the Heritage Worldwide Limited staff will be automatically stored on our mail servers and those of our e-mail service provider which is currently GoogleMail. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

Visitors to our website

When someone visits heritageupholsterysupplies, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This information is only processed anonymously.

Use of cookies and links to other website

We use cookies to track visitors to our websites to help us tailor the content and features to your interests and preferences. We sometimes link our websites and social media to other relevant sites. You should aware that we have no control over the privacy policies of some of the websites we link to. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

 

How we process, protect and share your personal information

How we protect your information

The security of your information is very important to us. To prevent unauthorised access, accidental loss, disclosure or destruction of data, Heritage Worldwide Limited computers and servers are behind firewalls, protected by anti-virus software and backed-up regularly. Our servers are only accessible to members of our staff, and to our hardware and software providers.  All the online services we use in relation to the transfer and storage of data are protected by complex passwords.

How we share your information

From time to time we may send information to, receive information from, or exchange your personal information with:

Partners, representatives or agents who support us to deliver our products and services to you (for example one of our suppliers may ship an order to you directly)

• regulators, courts or other public authorities
• the emergency services in the case of accident or emergency

 

How long we keep your information

Where you have set up a customer account with us we will keep your personal information only for as long as necessary to administer the accounts you have with us in line with regulatory and legal requirements, and will remove all personal information relating to it when you no longer have a customer relationship with us and all regulatory requirements to hold the information have expired.  Accounts that have been inactive for more than two years are deleted from our database.

Where you have enquired about our products, or subscribed on our website, we aim to only send you information and marketing about our events, products, services and subscriptions for a maximum of two years unless you have become a customer of ours, are actively engaged with the communications we send you or tell us you still want to hear from us. When we remove you from our subscription list we will also where possible remove your personal information from our databases and any that we control on third-party providers. Please note, we may need to maintain some element of personal information on our servers or those of our email marketing providers to manage unsubscribes and re-subscriptions and ensure that we don’t send emails to someone who has already unsubscribed from our mailing lists.

How you can manage information we hold and how we use it

Data protection regulations mean you have rights over how we hold and use the information we hold about you:

• You have the right to give your consent to us using your data for any activities we do not have a lawful basis to carry out, for example emailing you marketing communications. You can withdraw it at any time.
• You have the right to request access to the information we hold about you; this is called a Data Subject Access Request.
• You have the right to know who your data is shared with and why.
• You have the right to have your details updated if they are inaccurate and for information not required for lawful reasons to be deleted.
• You have the right to have automated processing and profiling restricted.
• You have the right to request that information we process by automated means is sent to you or another nominated data controller in a commonly used electronically readable format

If you wish to action any of the above please contact us using the details below.

Complaints or queries

We always do our best to meet the highest standards when collecting and using personal information. For this reason, we take any complaints very seriously and encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.

We have endeavoured to draft this privacy notice to be clear and concise. It may not be an exhaustive description of all aspects of our collection and use of personal information. However, if there is any area upon which you would require further detail and information or explanation please address requests to our data controller using the contact details below.